App Support
Coun5el Support
Need help with Coun5el? Contact us or review our legal documents below.
Contact Us
Contact Support →Legal Documents
Frequently Asked Questions
How do I create a shared home?+
After signing in, tap “New Home” on the dashboard. Enter your property address and give it a name. You’ll then be taken to your home’s control panel where you can invite housemates and configure house rules.
How do I invite housemates?+
Open your home’s Settings → Housemates → Invite. Enter the email address of the person you’d like to invite. They’ll receive a link to join your home. Invitations expire after 7 days — you can resend them at any time.
How do I report a dispute?+
In your home, tap “New Case” and select the issue type (nonpayment, noise, cleaning, etc.). Coun5el will guide you through documenting the situation step by step. Once submitted, AI arbitration produces a neutral, documented decision.
How do I delete my account?+
Go to Profile → Settings → Account → Delete Account. You’ll be asked to confirm. Deletion is permanent — all your cases, documents, and home data will be removed. If you manage a shared home, deletion is only available after transferring or closing the home.
How do I contact support?+
Email us at support@a5u.ai. We typically respond within 1 business day. For urgent issues, include “URGENT” in the subject line. You can also reach us at hello@a5u.ai for general questions.
Account Deletion
You can delete your account at any time from within the app: Profile → Settings → Account → Delete Account.
If you cannot access the app, you may request account deletion by emailing support@a5u.ai with the subject line "Account Deletion Request" and the email address associated with your account.
What is deleted:
- Your account profile and email address
- All cases, documents, and timeline entries you created
- Home setups you administer (after all housemates are removed)
- All uploaded files and photos
What may be retained:
- Transaction records required for legal or tax compliance (for up to 7 years)
- Anonymised, aggregated usage data that cannot identify you
- Communications with our support team, as required by applicable law