Question 1

What is Coun5el?

Accepted Answer

Coun5el is an AI-powered platform for people living in shared apartments. It manages conflicts, tracks payments, schedules cleaning, and provides legal protection — all in one place. Free to start, no credit card required.

Question 2

How do I set up my home?

Accepted Answer

Create your home in 5 minutes — add your address, set house rules, connect your WhatsApp or Telegram group chat. Then invite roommates with one link. They sign in with their phone number, no password needed.

Question 3

Is Coun5el free?

Accepted Answer

Yes — the Free plan supports up to 3 roommates with 3 AI cases per month. Pro is $9.99/month for unlimited roommates and cases. Operator plan is $89/month for portfolios.

Question 4

How does AI read my group chat?

Accepted Answer

You connect your existing WhatsApp or Telegram group chat. AI reads messages to detect tension, track payment mentions, and flag rule violations. No messages are shared with third parties. You can disconnect at any time.

Question 5

Is my data private?

Accepted Answer

Yes. Your case files and conversations are private and accessible only to you. We never sell your data. Full details in our Privacy Policy.

Question 6

What is AI arbitration?

Accepted Answer

When a conflict is filed, AI interviews both sides separately, reviews the evidence, and issues a binding decision within 24 hours. It's neutral — no favoritism, no bias. Every decision is documented automatically.

Question 7

What is Strike Score?

Accepted Answer

Strike Score tracks rule violations for each roommate. Points are added for confirmed complaints, late payments (8+ days), and ignored decisions. Scores are visible to the master tenant. At 125+ points, there is documented grounds for removal.

Question 8

Can roommates see each other's Strike Score?

Accepted Answer

Roommates see only their own score. The master tenant sees all scores. This protects privacy while maintaining accountability.

Question 9

Is Coun5el a law firm?

Accepted Answer

No. Coun5el provides general legal information and self-help tools. It is not a law firm and does not provide legal advice. For advice about your specific situation, consult a licensed attorney in your jurisdiction.

Question 10

What happens when I need to remove a roommate?

Accepted Answer

Coun5el assembles your documented history — payments, violations, arbitration decisions — into a filing-ready case packet. It also provides a jurisdiction-specific procedural roadmap for your state. You decide how to proceed.

Question 11

Which states are covered?

Accepted Answer

All 50 US states. Detailed procedural guides for NYC and Florida, with jurisdiction-aware roadmaps for every state.

Question 12

What is the Operator plan?

Accepted Answer

$89/month for unlimited properties and tenants. Includes AI property manager 24/7, WhatsApp/Telegram analysis, automated violation tracking, multi-property dashboard, and white label option.

Question 13

Can I white label Coun5el?

Accepted Answer

Yes. Operators can run Coun5el under their own brand — tenants see your name, Coun5el runs in the background. Contact us for details.

Question 14

How does Coun5el integrate with existing tools?

Accepted Answer

Coun5el works alongside Stripe, WhatsApp, Telegram, Twilio, and other property management tools. API access available on Operator plan.

Frequently asked questions.